Returns & Exchanges
At Awake, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items. To ensure a smooth process, please keep all original tags attached and ensure the garment remains in its original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging and securely attach the pre-paid shipping label provided via email.
Drop Off the Shipment
Take your package to any authorized carrier drop-off location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing